Privacy Policy
This Privacy Policy explains how Ritual collects, uses, stores and protects your personal information when you visit our website, make a booking, purchase a membership or use our services. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
These Terms & Conditions are between you ("the Customer") and:
Ritual
Operated by: STILL RECOVERY LIMITED
Registered Address: 48 West Street, Portchester, Fareham, England, PO16 9UNEmail: hello@your-ritual.co.uk
Company Number: 17349884
For the purposes of UK data protection law, STILL RECOVERY LIMITED is responsible for processing your personal information.
2. Information We Collect
We may collect the following information:
Personal Information
• Full name
• Email address
• Telephone number
• Date of birth (where required)
• Emergency contact details (where provided)
Booking Information
• Session bookings
• Membership information
• Attendance history
• Booking preferences
Payment Information
Payments are securely processed by third-party payment providers.
We do not store your full debit or credit card details.
Health Information
Where you complete a waiver or health questionnaire we may collect information about:
• Medical conditions
• Injuries
• Pregnancy
• Medication
• Other information relevant to safe participation
This information is only collected where necessary to protect your safety.
Website Information
When you visit our website we may collect:
• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Cookies
3. How We Use Your Information
We use your information to:
• Process bookings
• Manage memberships
• Take payments
• Contact you regarding bookings
• Respond to enquiries
• Improve our services
• Maintain customer records
• Comply with legal obligations
• Protect the safety of customers and staff
Where you have opted in, we may also send marketing emails or offers.
You may unsubscribe at any time.
4. Lawful Basis for Processing
Under UK GDPR we rely on one or more of the following lawful bases:
• Performance of a contract
• Legal obligation
• Legitimate interests
• Consent (where required)
Where health information is collected, this is processed only where necessary for health and safety purposes and with your explicit consent where required.
5. Sharing Your Information
We only share your information where necessary.
This may include:
• Booking software providers
• Payment providers
• Website hosting providers
• Email providers
• Professional advisers
• Regulatory authorities where legally required
We never sell your personal information.
6. Third-Party Providers
We may use third-party providers including (where applicable):
• Square
• Wix
• Stripe
• Google
• Microsoft
• Mailchimp (or alternative email marketing provider)
These providers process information only as necessary to provide their services.
7. Marketing
If you choose to receive marketing communications, we may send:
• News
• Offers
• Promotions
• Membership updates
• New services
You can unsubscribe at any time using the link in any email or by contacting us directly.
8. Cookies
Our website uses cookies to:
• Improve website performance
• Remember preferences
• Analyse visitor behaviour
• Improve customer experience
You can control cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.
9. CCTV
Ritual may operate CCTV for:
• Crime prevention
• Customer safety
• Staff safety
• Protection of property
Images are only accessed where necessary and retained for a reasonable period before being automatically deleted unless required for an investigation.
10. Data Retention
We only keep personal information for as long as necessary.
Typically:
• Booking records: Up to 7 years
• Payment records: Up to 7 years
• Membership records: Up to 7 years after membership ends
• Health questionnaires: Only for as long as reasonably necessary for health and safety purposes.
• Marketing information: Until consent is withdrawn.
11. Keeping Your Information Secure
We use appropriate technical and organisational measures to protect your personal information.
These include:
• Password protection
• Secure payment processing
• Restricted staff access
• Encrypted systems where available
Although we take security seriously, no internet transmission can be guaranteed completely secure.
12. Your Rights
Under UK GDPR you have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where consent has been relied upon
Requests should be made by email to: hello@your-ritual.co.uk
13. Complaints
If you are unhappy with how we handle your information, please contact us first so we have the opportunity to resolve your concerns. You also have the right to complain to the Information Commissioner's Office (ICO).
14. Children's Privacy
Our services are primarily intended for adults.
Where we accept bookings from anyone under the age of 18, parental or guardian consent may be required.
We do not knowingly collect personal information from children without appropriate consent.
15. International Transfers
Where third-party providers store information outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
17. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Email: hello@your-ritual.co.uk
Website: www.your-ritual.co.uk
This Privacy Policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It should be read alongside our Website Terms & Conditions and Membership Agreement.